I
Information I Collect
I may collect contact details, date of birth, emergency contact information, GP details, session notes, appointment records, payment information, and details submitted through my website.
Why I Collect It
I collect information to provide counselling services, manage appointments, maintain records, process payments, and meet legal and professional requirements.
Confidentiality
All information shared in counselling is confidential. Information will only be shared with your consent, where required by law, where there are safeguarding concerns, or where there is a serious risk of harm.
Children and Young People
When working with children and young people, consent and confidentiality are managed in line with legal and professional guidelines. Parents may be offered support where appropriate, while respecting the young person's right to privacy.
Storage and Retention
Your information is stored securely and only accessed when necessary. Client records are typically retained for 7 years after therapy ends or until a child client reaches 25 years of age, then securely destroyed.
Your Rights
Under UK GDPR, you have the right to access, correct, restrict, or request deletion of your personal information, and to make a complaint to the Information Commissioner's Office (ICO).
Contact
Chapters Counselling
emili@chapterscounselling.co.uk
07787828049
For any questions about how your information is handled, please get in touch.
